Shipping Policy
Last updated April 01, 2023
FAQS
Shipping and Orders
We ship exclusively within the USA and offer free shipping. If you’re in the USA, enjoy our products with no shipping fees.
We appreciate international interest but currently focus on our US customers. Feel free to reach out for assistance!
Shipping is absolutely free! We offer this service exclusively within the USA. No need to worry about shipping costs; your orders will be delivered with no additional charges.
Shipping times typically range from 7 to 21 days, but exact delivery varies based on your location and product availability. Rest assured, we’ll send you a tracking number via email after a brief 1-5 day processing period. While we aim for timely delivery, in rare cases, it may take longer. If your order doesn’t arrive within 8 weeks, don’t worry – you’re eligible for a full refund or reshipment. Your satisfaction is our priority!
You can easily track your order by checking your email for the tracking number we send once it’s shipped. Please keep in mind that it might take up to 7 days for shipping updates to appear.
While most orders arrive promptly, occasional delays can occur. If your order hasn’t reached you within 8 weeks, don’t fret – we’ve got you covered. You’re eligible for a full refund or reshipment.
Certainly! You have a 12-hour window to make changes or cancel your order. Just shoot us an email at [email protected] with your name and order number. Once that 12-hour mark passes, your order is in motion, and we won’t be able to make alterations. We’re here to assist you!
At Furbun, we collaborate with global merchants and artisans to offer you the finest products at the best prices. This means your order ships from our partner warehouses and factories in various locations worldwide like Thailand, Tibet, China, India, and more. Don’t worry if it doesn’t arrive immediately – it’s on its way to you!
Returns and Exchanges
If you’re not completely satisfied or have received a faulty item, reach out to us at [email protected]. Include your order email, describe the issue, and attach photos if possible. We’re committed to responding within 3 days or less to assist you!
Additional Information
Absolutely! You’ll receive an order number right after your purchase. If it doesn’t arrive within 24 hours, please don’t hesitate to contact us.
Good news! You won’t need to pay customs fees. However, it can vary by location; some packages might be subject to import duties based on your country’s regulations.
We handle all orders in USD currency.
Our company is headquartered in India, with valuable partners in Texas, USA. Our network of warehouses and vendors extends across South-East Asia.
Customer Support
Need assistance? Feel free to contact our customer support team at [email protected]. We’re dedicated to responding within 3 days to help you!
You can expect to hear from us within 3 days. Your questions and concerns are our priority, and we’re here to assist you promptly!
This Shipping and Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://furbun.com/terms-and-conditions/.
Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What are my Shipping and Delivery Options?
We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free standard shipping on all orders.
Once your order is packaged, we will send an email with your tracking information.
Do You Deliver Internationally?
We offer international shipping to the following countries:
- United States
Free standard shipping is valid on international orders.
For information about the customs process:
- Email [email protected]
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
Are There Other Shipping Restrictions?
Orders cannot be shipped to P.O. boxes.
What Happens If My Order Is Delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
How Can You Contact Us About This Policy?
If you have any further questions or comments, you may contact us by:
- Email: [email protected]
- Online contact form: https://furbun.com/contact-us/