FAQS
Last updated: April 05, 2023
Shipping and Orders
We ship exclusively within the USA and offer free shipping. If you’re in the USA, enjoy our products with no shipping fees.
We appreciate international interest but currently focus on our US customers. Feel free to reach out for assistance!
Shipping is absolutely free! We offer this service exclusively within the USA. No need to worry about shipping costs; your orders will be delivered with no additional charges.
Shipping times typically range from 7 to 21 days, but exact delivery varies based on your location and product availability. Rest assured, we’ll send you a tracking number via email after a brief 1-5 day processing period. While we aim for timely delivery, in rare cases, it may take longer. If your order doesn’t arrive within 8 weeks, don’t worry – you’re eligible for a full refund or reshipment. Your satisfaction is our priority!
You can easily track your order by checking your email for the tracking number we send once it’s shipped. Please keep in mind that it might take up to 7 days for shipping updates to appear.
While most orders arrive promptly, occasional delays can occur. If your order hasn’t reached you within 8 weeks, don’t fret – we’ve got you covered. You’re eligible for a full refund or reshipment.
Certainly! You have a 12-hour window to make changes or cancel your order. Just shoot us an email at [email protected] with your name and order number. Once that 12-hour mark passes, your order is in motion, and we won’t be able to make alterations. We’re here to assist you!
At Furbun, we collaborate with global merchants and artisans to offer you the finest products at the best prices. This means your order ships from our partner warehouses and factories in various locations worldwide like Thailand, Tibet, China, India, and more. Don’t worry if it doesn’t arrive immediately – it’s on its way to you!
Payment
We gladly accept ALL major credit cards, PayPal, and Apple Pay for your convenience. Payment options are as diverse as our products!
Your safety is paramount. We use 128-bit encryption and SSL technology to ensure your purchases are always safe and secure.
Rest assured, your email is safe with us! We never sell your information. It’s exclusively used for order follow-ups and sharing fantastic discounts.
Returns and Exchanges
If you’re not completely satisfied or have received a faulty item, reach out to us at [email protected]. Include your order email, describe the issue, and attach photos if possible. We’re committed to responding within 3 days or less to assist you!
Additional Information
Absolutely! You’ll receive an order number right after your purchase. If it doesn’t arrive within 24 hours, please don’t hesitate to contact us.
Good news! You won’t need to pay customs fees. However, it can vary by location; some packages might be subject to import duties based on your country’s regulations.
We handle all orders in USD currency.
Our company is headquartered in India, with valuable partners in Texas, USA. Our network of warehouses and vendors extends across South-East Asia.
Customer Support
Need assistance? Feel free to contact our customer support team at [email protected]. We’re dedicated to responding within 3 days to help you!
You can expect to hear from us within 3 days. Your questions and concerns are our priority, and we’re here to assist you promptly!
Privacy and Security
Rest assured, your data is safeguarded. We never sell your info, using emails solely for follow-ups and promotions. Payments are securely processed with 128-bit encryption, and all purchases are SSL-encrypted for your complete security!
Absolutely not! Your data is safe with us. We don’t sell customer information. Emails are only for follow-ups and sending promotions and discounts.